30-Day Money-Back Guarantee

We want you to feel good about every purchase from Sasquatch Hiking Society. If your order isn’t quite right, you can return it within 30 days of delivery for a refund—no questions asked.

Changed your mind? Ordered the wrong size? The color wasn’t what you expected? No problem. We’re here to make the return process as simple as possible.

Starting a Return

To begin a return, email us at customerservice@sasquatchhikingsociety.com within 30 days of receiving your order.

Please include your order number so we can locate your purchase and send you return instructions and a return shipping label.

Items sent back without first contacting us may not be accepted.

Return Condition

Returned items should be unworn, unused, and returned in their original condition whenever possible.

Trying on an item to check the fit is completely fine. We simply ask that returned products are free from stains, odors, pet hair, damage, or signs of extended wear.

Damaged, Defective, or Incorrect Items

Every order should arrive ready for adventure. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send your order number and a photo of the issue to customerservice@sasquatchhikingsociety.com, and we’ll make it right.

Exceptions

Personalized, customized, or specially made products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Items marked as final sale are also not eligible for return. Any return restrictions will be clearly noted on the product page before purchase.

Exchanges

Need a different size, color, or style? The fastest way to get the item you want is to return your original purchase and place a new order.

This helps ensure your preferred item is still available while your return is being processed.

Refunds

Once your return is received, we’ll process your refund to your original payment method.

Please allow up to 10 business days for the refund to be issued. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was processed, please contact us at customerservice@sasquatchhikingsociety.com.

Thank you for supporting our veteran-owned, family-operated small business. We appreciate every order and want you to feel confident shopping with us.

Adventure should come with peace of mind. That’s why every purchase is backed by our 30-Day Money-Back Guarantee.